Dear Steven Slater,
What you did is unbelievable. So, unbelievable that when I showed up for my trip on Monday and told my crew about you in our crew briefing, they thought I was making it up. A flight attendant actually said, “Sara, what’s wrong with you? Who makes up stories like that?” I just laughed, soon enough they would know I wasn’t a story teller.
But, the real reason I am writing is because I want to thank you. Thank you for taking a stand. Thank you for fulfilling a fantasy I never even knew I had. While at work this week, I had many fantasies. Like when passenger 31C went ballistic because I coughed. Yes, you read that right. I coughed, (covering my mouth of course) and 31C decided to let everyone in ear shot know that she was now going to get sick, and that I ruined her vacation. When I politely apologized and explained that I only had allergies, she looked me up and down and said, “You sound sick to me! And, I have asthma and can’t be around people like you!”
I was able to walk away from that situation, chuckle and think to myself, “Don’t make me pull a Steven Slater on you!”
I really do love being a flight attendant, and I pride myself on being able to diffuse most situations. But, like anyone else I have my days where my patience level isn’t quite where it should be. I think that’s why so many people can relate to you, because we’ve all felt that way. We’ve all been one step away from losing it. Mean people suck. The reason I believe you’ve become a “folk hero” is because you were able to go out in such a fantastical way. How many people can say, “take this job and shove it” and head down the escape slide?
So, Steven Slater, although you may not work as a flight attendant again you will probably be the most famous flight attendant in history. In twenty years I will be telling the young flight attendants all about the infamous Slater. Maybe I’ll change the ending and say your last flight landed in Bali where you grabbed a bottle of rum, and slid down the slide to freedom. And, if you head to the beach you’ll find Steve, happily sipping Pina Coladas: )
Cheers!
Love it Sara & even in my industry sometimes I want to pull a slater! 🙂
I found this blog looking for horror stories about passengers. I am not in the industry but have been a frequent flyer over my 57 years. I have the utmost respect for the work that flight attendents and those that work in the public arena perform. I certainly expect professional and courteous service and have seldom had any complaint. I have seen how so many people act though – treating attendants rudely with an unrealistic expectation of what their service should be. I applaud Steven Slater and hope he gets great fame (although I doubt that he intended that to occur from his actions). Anything we can do to highlight what goes on in flight from badly behaved passengers so perhaps we can change the expectations. Actually…. we put cameras on school buses to protect kids and drivers, why not on airlines? Could save problems with the courts and legal system. You have a tough job…. hang in there and hope it all works out for you!
Nice comment Anonymous…my heart goes out to Mr. Slater. My understanding is his father recently passed and his mother is seriously ill. Anybody that has ever experienced losing a loved one knows how the grieving period can make you very vulnerable to decisions you may regret later. Although I am very understanding of Mr. Slater's actions, I worry for the fallout unless Jet Blue covers him and gives him the opportunity to get the help he deserves after 28 years of service. He obviously has "burnout" and is deserving of any understanding one would give a person who is physically ill. Other industries give their employees that courtesy, Jet Blue should do the same. This whole incident may cause some well needed positive actions in the customer service industry.
Nice post Sadie.
It's a two way street,passenger rage and flight attendant rage we need cameras to prove who really is at fault,sometimes it's both the customer and the employee, arrest who is at fault and take them off the plane, whether it's the flight attendant or passenger or both. I,m here to save your ass not kiss it,yea right he's so not right for this job,who would trust their life with this nutcase. Most flight attendants and passengers are fine but some are twisted like this loser,he could of killed someone if that slide hit them,grab two beers run home sleep with his boyfriend tough if someone gets hit with slide, what a loser. How can that be the customers fault? anything we can do to highlight what goes on in flight from badly behaved flight attendants,what if a passenger did this and they were on TV laughing and waving and saying a flight attendant bumped them with a drink cart one time to many without saying they were sorry, I hope he gets great fame,hang in there and hope it all works out for you, my heart goes out to the passenger, this whole incident may cause some well needed positive actions in the customer service industry. Drink cart is light hearted example their have been some very bad cases of flight attendant rage but why go their. Would everyone here be saying all of this if it was a passenger that pulled this stunt, I am laughing cause I think not. Go to jail do not collect fame, court mandated treatment same as passenger. Also if father died and mother sick that should shorten jail time, a little more understanding is in order. This guy is a moron and cant be trusted with customer safety part of job for starters ha ha, I,m kinda of kidding when I say you crew members crack me up. From plane to crew lounge and back to plane they don't let you out into the real world to much. What if flight attendant rob,s a bank are they not going to jail because a passenger treated them bad on a flight, ha ha just trying to keep it light but the things you write are so funny you should read this stuff to passengers instead of movie this is great. My friends and I cant stop laughing at this clown, but come on he makes all flight attendants look bad when you back him and say your their for our safety, very bad judgment please don't say job stress and passengers are to blame for this. P.S. HE SURE LOOKS CREEPY WHEN HE GLOATS OVER ATTENTION, SOMEONE SHOULD SMACK HIM IN THE MOUNTH AND SEND HIM TO JAIL LETS USE THIS FOR EVERYONE TO TREAT EACH OTHER BETTER EMPLOYEES AND CUSTOMERS BOTH NOT MAKE SAD COMMENTS BACKING HIM AND PLAY BLAME GAME , HOW CAN THIS BE THE CUSTOMERS FAULT LETS GET REAL.
um…. maybe a comment to delete above me? While a point or two (minor) may have been made, I think the tone was way out of bounds. Then again I'm not a coward who posts trash anon… 🙂
Kevin
I agree.
I think any media heighten story will bring out many opinions on the blogs and forums.
I didn't know he may have been suffering from a family loss. Overall I don't think he should be considered a hero. Losing control is not the stuff I want my heroes to show. The good thing coming from this is a discussion of work stress and how it increases with altitude.
LOL…lovely post Sara! Haven't we all at sometime wanted to do…well..what is it called now – a Slater?? LOL..years ago, it was called going "postal" – is it called going "slider" now?? 🙂
Here, here! As a former gate agent and in flight service director in the 70's, I can tell you that airline employees take more undeserved crap than any other industry. Way to go, Steven! Get mad AND get even. In 1974, when some moron walked into the terminal reading me the riot act just because he didn't have enough smarts to plan for expressway traffic, I got even. The pax was going to BUF and after he left my position still yelling, I asked the next in line to wait just a moment. Grabbing an OAG, I looked up an appropriate connection to Rome, Italy, tore the original tag off the bag and sent to luggage to ROM via JFK. As the saying goes, "Don't piss off the chef." My hat is off to every FA in the industry. You have one of the toughest jobs there are and the American public really has no clue.
I absolutely love this post 🙂 (and ofcourse the story of Mr. Slater).